Well I tried to log into my internet banking yesterday, only to find that the log in screen was now for their financial management service. Now they'd been talking about merging the two for some time, so I wasn't too surprised.
Except that I couldn't actually log in.
Eventually I rang their customer service line.
"Hello, I'm trying to get into Internet Banking..."
"Oh yes, it's broken."
"Ah, that would be it."
"Apparently we have a broken link that's slowly taking over our website."
Now isn't that a wonderful explanation? It sounds like a rushed explanation that a tech has given to someone who doesn't understand the technology and it's grown from there.
I like it.
Of course, I still can't access my account...
Except that I couldn't actually log in.
Eventually I rang their customer service line.
"Hello, I'm trying to get into Internet Banking..."
"Oh yes, it's broken."
"Ah, that would be it."
"Apparently we have a broken link that's slowly taking over our website."
Now isn't that a wonderful explanation? It sounds like a rushed explanation that a tech has given to someone who doesn't understand the technology and it's grown from there.
I like it.
Of course, I still can't access my account...